Refund policy
Right of Withdrawal and Returns
If you are a consumer and reside in the European Union, you have the legal right to withdraw from this contract within fourteen (14) days without providing any reason.
The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you takes physical possession of the goods.
To exercise your right of withdrawal, you must inform us within the withdrawal period by means of a clear statement of your decision to withdraw from this contract, for example by email.
After exercising your right of withdrawal, you must return the goods without undue delay and no later than fourteen (14) days from the day on which you informed us of your withdrawal.
Conditions for Returns
Returned items must be unused, in their original condition, and if possible returned in the original packaging.
Items Excluded from Exchange
The right of withdrawal does not apply to goods that are legally excluded from withdrawal, including but not limited to:
- Personalized or individually manufactured products
- Sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery
Gift cards are excluded from returns.
Proof of Purchase
To process a return, we require a receipt or other proof of purchase.
Refunds
Once we have received and inspected the returned goods, we will inform you whether your refund has been approved or rejected.
If the refund is approved, the refund will be processed without undue delay and credited to the original payment method used for the purchase.
The refund includes the purchase price of the goods as well as the standard shipping cost for delivering the order to you. Additional costs resulting from a delivery method other than the standard delivery offered by us will not be refunded.
Return Shipping Costs
You are responsible for the cost of returning the goods unless mandatory consumer protection laws provide otherwise. Shipping costs for returns are not refundable.
Exchanges
An exchange is only possible if an item is defective or damaged upon delivery. If you wish to exchange a defective or damaged item for the same product, please contact us at:
Email: hello@worldofvikings.shop
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a shop credit equal to the value of the returned item.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Address
World of Vikings
Markus Körner
Målaregatan 8
37239 Ronneby
Sweden
Additional Information
The time required for an exchanged item to reach you may vary depending on your location.
For returns with a value exceeding 750 SEK, we recommend using a shipping service with tracking or purchasing shipping insurance. Without tracking, we cannot guarantee receipt of the returned shipment.
